Customer Service is Not a Department, It’s Everyone’s Job
The purpose of our business is to create a customer who creates a customer
Make a customer, not a sale
Customer satisfaction has value, but customer loyalty is priceless. Customers don’t expect us to be perfect, but we will fix things when they go wrong. Our loyal customers; they don’t just come back, they don’t simply recommend us, they insist that their friends do business with us.
